tag:blogger.com,1999:blog-7268386795542134182011-07-08T11:44:29.282-04:00Minor Sports Interactive - Tomorrow's Great Ideas Right NowThe Web Site Guynoreply@blogger.comBlogger191100tag:blogger.com,1999:blog-726838679554213418.post-19606761290304907022010-01-23T14:57:00.002-05:002010-01-23T15:09:27.532-05:00

The vast majority of users register their children without difficulties. Those that do have issues used to contact MSi Support. This is changing.Primary, or first line, support for the lost password and for registration system issues is transitioning to the associations. Some of the reasons are:Provide the associations with feedback on the scope of the problem.Provide the membership with timely

The Web Site Guynoreply@blogger.com0tag:blogger.com,1999:blog-726838679554213418.post-79630883153153956382010-01-23T14:56:00.002-05:002010-01-23T14:57:35.250-05:00

It's been a while since this blog was used. That's changing. Things are happening!

The Web Site Guynoreply@blogger.com0tag:blogger.com,1999:blog-726838679554213418.post-20794143410262549652008-03-30T00:05:00.003-04:002008-03-30T00:25:33.233-04:00

Whitby Hockey opened their registration this week. Whitby baseball and hockey shared Whitney Hall for in person registration today. This when well. There were 192 baseball players and 221 hockey players registered and 32 coaching applications completed. Some of these where at home registrations.A small percentage of the registrations are experiencing issues with payment processing status. These

The Web Site Guynoreply@blogger.com0tag:blogger.com,1999:blog-726838679554213418.post-72995627032592540942008-03-11T20:46:00.016-04:002010-03-21T17:27:41.404-04:00

Some FAQ in hopes that you'll find what you need and be able to move on without waiting. There are a set of entries with headings in this post on: I Can't Complete Payment How Do I Get a Receipt Can't Login - Don't Know User Id or Password One [or more] of My Children is Not in the System I Login But Don't See The Kids or The Receipt Is Empty About User Ids and PasswordsIf your

The Web Site Guynoreply@blogger.com0tag:blogger.com,1999:blog-726838679554213418.post-38493791558837288172008-03-08T21:15:00.001-05:002008-03-08T21:17:29.113-05:00

It has come to our attention that some of our email replies are not getting back to their senders. MSi Support has received emails indicating that we have not responded, when we have. We are looking into this.MSi Support should get back to you with in 24 hours. We should also address your issues in that time. Typically, we will get back you in less time; however the support for the implementation

The Web Site Guynoreply@blogger.com0tag:blogger.com,1999:blog-726838679554213418.post-60354331810859834232008-03-03T00:32:00.003-05:002008-03-03T00:36:42.256-05:00

We want to hear from you. Comments can be added to the posts on this blog. We look forward to hearing what you like and what you think sucks. We'll be trying to eliminate the later.You may know, we're providing services for the WMHA and the WMBA. We have built out a new web site for the WMBA that offers the association a means to post content regularly. Please check it out at

The Web Site Guynoreply@blogger.com0tag:blogger.com,1999:blog-726838679554213418.post-47490896967386868612008-03-03T00:26:00.002-05:002008-03-03T00:31:52.196-05:00

We have loaded the 2007 data for Whitby Baseball into the system. There will be some hiccups but most if it is good. If you have problems, email support@msinteractive.caThe purpose of that is to provide the 2007 Fitness Tax Receipts. These are available for Whitby Hockey on their site. Again, login to the Registration system. It's the same for both associations.There are instructions on the WMBA

The Web Site Guynoreply@blogger.com0tag:blogger.com,1999:blog-726838679554213418.post-46829310953199473002007-12-14T22:44:00.002-05:002008-03-03T00:19:59.742-05:00

A new feature has been added to the web site registration system to provide you with a receipt for the tax credit available on your registration fees. To get to this function:Log on to the Registration link.Once logged on, you will see a new button on the Registration Summary labeled “Print Tax Credit Receipt”.When you click this button, the system creates the receipt.There is a

The Web Site Guynoreply@blogger.com0tag:blogger.com,1999:blog-726838679554213418.post-42248251817800489212007-09-19T01:33:00.000-04:002007-09-19T01:34:48.006-04:00

You can now logon and update your profile. You can change phone number, address, email address, etc.You can update the user id and or password as well.

The Web Site Guynoreply@blogger.com0tag:blogger.com,1999:blog-726838679554213418.post-28822446945396730962007-09-06T22:27:00.000-04:002007-09-06T22:44:36.918-04:00

There have been several folks have some difficulty getting their credit card payments processed successfully. There have been a handful that have had a terrible time getting it to work.We don't know who's technology is causing the problem. Of course we have good reason to not think it is not ours but we can't prove it's someone else's. We have some technical enhancements that we will be making

The Web Site Guynoreply@blogger.com0tag:blogger.com,1999:blog-726838679554213418.post-48047918432820758482007-08-07T22:30:00.000-04:002007-09-06T23:27:49.684-04:00

If you have forgotten or misplaced (or you never knew or it's just not working) your user id and password, you can click the I Forgot My User Id/Password link under the Logon button on the logon page. The system asks you to enter your email address. If it matches the one we have in the database, the system emails you a user id and password. If it doesn't match, then send an email to support@

The Web Site Guynoreply@blogger.com0tag:blogger.com,1999:blog-726838679554213418.post-12591314217260171692007-08-04T11:28:00.000-04:002007-08-04T11:32:27.505-04:00

We have determined that we have more Firefox issues than we thought. Actually, its the same issue, it just shows up in more than one place. We are working to correct these problems and will post an update to this when complete.If you are using Firefox and you notice that the page seems to freeze or otherwise not do what you think it should, please try using Internet Explorer.Sorry for the

The Web Site Guynoreply@blogger.com0tag:blogger.com,1999:blog-726838679554213418.post-3398405920167864002007-07-23T23:25:00.000-04:002007-08-04T11:33:07.063-04:00

The $50 discount for early registration is scheduled to end at midnight, July 31, 2007.We know we have folks that are having difficulties logging on, can't find their Family Id passwords, or otherwise can't get the process done.No one will miss the discount because of a system problem. If you email support@msinteractive.ca by July 31 describing your problem, you will have until August 7, 2007 to

The Web Site Guynoreply@blogger.com0tag:blogger.com,1999:blog-726838679554213418.post-77779463645830624692007-07-22T16:04:00.001-04:002007-07-22T16:34:47.001-04:00

Some are noticing that they only have one player listed after they log on. This happens for several reasons. I explain them below. If you send an email to support@msinteractive.ca, we will use the old system's data to add the players to your account. This is usually done the same day.The data from the previous system is not the same format as the new. Bringing the data over was sometimes

The Web Site Guynoreply@blogger.com0tag:blogger.com,1999:blog-726838679554213418.post-64534421059256751462007-07-01T01:38:00.001-04:002007-07-22T15:43:57.575-04:00

End of July is the new target for implementing the function to maintain your profile as well as self serve user id/password inquiries.This will give you control of updating attributes such as your name and address, phone numbers, email address, etc. This feature will also provide you with the ability to make your user id anything you want, as long as it hasn't already been taken, and change your

The Web Site Guynoreply@blogger.com0tag:blogger.com,1999:blog-726838679554213418.post-89563680579563990942007-06-27T01:12:00.000-04:002007-07-02T11:48:02.418-04:00

Tuesday evening, the WMHA tried registering new players. At the scheduled start time, they lost their Internet connection. No word, yet on why. It was bad. Thanks to all those that hung around. It should have been a much better experience. Online registration at home was continuing. The system is okay...it was the connection in the lobby that had the problems.More as it develops.

The Web Site Guynoreply@blogger.com0tag:blogger.com,1999:blog-726838679554213418.post-17509374951673160202007-06-27T01:09:00.001-04:002007-07-02T12:29:29.854-04:00

Some are getting in okay but others are stuggling. The user ids created for WMHA users are firstname.lastname, like john.smithThe password is the numeric Confidential User Id Number. You may have received it in the mail recently. If you don't have it, we are planning to make this self serve by mid July. Until then, email support@msinteractive.ca and we'll get it to you. For new players and or new

The Web Site Guynoreply@blogger.com0tag:blogger.com,1999:blog-726838679554213418.post-8622969396736699532007-06-26T22:50:00.000-04:002007-07-02T11:48:31.986-04:00

It's off to what seems a good start. There is some general mass confusion about the user ids and passwords but we'll get through it. The system itself has been well received, so far.If you have comments, we'd like to hear from you!Cheers

The Web Site Guynoreply@blogger.com0tag:blogger.com,1999:blog-726838679554213418.post-88616536104166608582007-06-26T22:45:00.001-04:002007-07-02T11:49:02.534-04:00

allRight! Let the journey begin. I'll be posting news, help, feature descriptions, and such. The primary Help System will continue, for now, to be the wiki at http://msiworks.pbwiki.com/More as it developes.

The Web Site Guynoreply@blogger.com0