The Early Discount End Date

The $50 discount for early registration is scheduled to end at midnight, July 31, 2007.

We know we have folks that are having difficulties logging on, can't find their Family Id passwords, or otherwise can't get the process done.

No one will miss the discount because of a system problem. If you email support@msinteractive.ca by July 31 describing your problem, you will have until August 7, 2007 to complete the transaction to get the discount. You do not need to email the association email addresses as well. Just make sure you keep the copy of the original from your Sent Items in your mail, in case we don't get the email (HP published a study that concluded that 1 on 140 emails do not get delivered). You could also cc yourself.

Incomplete Accounts - Players Not There

Some are noticing that they only have one player listed after they log on. This happens for several reasons. I explain them below.

If you send an email to support@msinteractive.ca, we will use the old system's data to add the players to your account. This is usually done the same day.


The data from the previous system is not the same format as the new. Bringing the data over was sometimes difficult. To date, we have noted these situations developing for the following reasons:

1) One player registered early.
If one player was registered this year before the new system went in, such as in the case of registering to go through rep tryouts, only the registered player is in the account. If registration occurred this year, we grabbed what was there and didn't go into the previous year's data to see if there where any other players to being over.

2) Players registered as two families.
Some times, folks would register one player. When the sibling was old enough to play, they registered that player. The old system did not have an account, per se, so we have a mix of new players added to an existing family or as a new family. Rather than add the new player to the existing family, the new player is added with the new family process of adding guardians and players. The new system attempts to call out that the account is for all the siblings.

3) Player didn't play last year.
We only brought over data from the last season. If a player wasn't i the data last year, the player isn't in the new system. We can look through previous year's data to find the details and add the players.

Profile Maintenance Update

End of July is the new target for implementing the function to maintain your profile as well as self serve user id/password inquiries.

This will give you control of updating attributes such as your name and address, phone numbers, email address, etc.

This feature will also provide you with the ability to make your user id anything you want, as long as it hasn't already been taken, and change your password.

There will also be a feature added to reset your user id and password, in case you forgot it or didn't know what it was. This will work if your email address is the same as the one we have in the association's database. If your email address does not match what's in the database, you'll be back to emailing MSi Support to get that fixed up.

So, if you can wait for it, enjoy your summer for a few weeks. If you haven't already registered and you just can't wait, email support@msinteractive.ca and we'll get you fixed up with your account.