The vast majority of users register their children without difficulties. Those that do have issues used to contact MSi Support. This is changing.
Primary, or first line, support for the lost password and for registration system issues is transitioning to the associations. Some of the reasons are:
- Provide the associations with feedback on the scope of the problem.
- Provide the membership with timely responses to their concerns.
- Many of the registration issues have to be addressed by the associations. MSi were just in the way.
- Workload distribution.
Processes are under development with each association to deal with supporting their memberships.
Problems that cannot be dealt with by the first line support will be escalated to MSi for advise or action.
btw: The automated email password reset is still functioning quite well for most users. Not many users bother to click [Edit] beside their names to then use [Choose a different user id and/or password] to give themselves a user id and password they can remember.
