Profile Update is Here

You can now logon and update your profile. You can change phone number, address, email address, etc.

You can update the user id and or password as well.

Payment Processing Update - New Feature

There have been several folks have some difficulty getting their credit card payments processed successfully. There have been a handful that have had a terrible time getting it to work.

We don't know who's technology is causing the problem. Of course we have good reason to not think it is not ours but we can't prove it's someone else's. We have some technical enhancements that we will be making over time that will dramatically over come most of these issues; or at least narrow down who's fault it is if it happens.

Anyway...there is a new feature that will help making completing the payment easier. At least, it puts the control in your hands rather than having to get support involved. Certainly, if this new feature doesn't get you fixed up then email support@msinteractive.ca for help.

When the payment process fails, the status under the player will read "Electronic Payment Started". This means that you clicked a control that started the payment but something happened before it completed successfully.

If this happens now, there will be a [Reset] link beside the player. Click this to reset the account back to a status where you can start the payment process again. Ideally, this completes after one reset. It make take a few. We suggest waiting about 10-20 minutes if the second time doesn't do it. We have seen that users have big problems then there is no activity for about 20 minutes and then several go through without any grief.

The system prompts you to make sure that you have not received an email from the payment processor confirming your payment. You can confidently click yes on that if you haven't even been able to get to the page to enter your credit card detail.

We hope this helps.
Cheers